VoiceCraft
Back to home

Terms of Service

Last updated: 06.10.2026

These Terms of Service ("Terms") govern your access to and use of VoiceCraft ("the Service"), operated by Bruo Systems Limited, 2c Grangegorman Lower, Smithfield, Dublin, Ireland (Reg. 765033) ("we", "us", "our"). By creating an account, purchasing credits, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. By using VoiceCraft you confirm that you meet this requirement and that you are able to enter into a binding contract.

You may open and use your account for yourself or for a company or other organisation. When you use it for an organisation, that organisation is the customer under these Terms and is responsible for the account and everything bought through it, and you confirm you are authorised to accept these Terms on its behalf. Rights that the law gives only to consumers, such as the statutory right to withdraw from an online purchase, apply to an individual buying for personal use and not to an organisation buying for its business. Everything our policies promise applies to every customer alike.

We do not accept new sign-ups from Russia, Belarus, Iran, North Korea, Syria or Cuba: we do not open a new account when the request comes from an IP address in one of these countries or uses an email address on their national domains or on Russian and Belarusian free-mail providers. Existing account holders keep access to their account and balance. We do not accept payments with a billing address in any of these countries.

The service

VoiceCraft turns manuscript text into narrated audiobook audio using third-party artificial-intelligence text-to-speech ("TTS") models. You paste your manuscript text or upload it as a PDF, DOCX or TXT file (the text is extracted in your browser), choose a narrator voice and a quality lane, and the Service generates audio chapter by chapter. You buy credits in advance, and credits are consumed each time you generate narration. The amount of credit consumed depends on the length of the text and the quality lane you select.

Each chapter appears in your account as soon as it has been generated — in the book you generated it from and in your Library — where you can play it in the browser and download it as an MP3 file. Every book also has a listening link you can share; it opens for anyone you send it to, without an account. Audio is delivered inside the Service in these ways only: we do not send finished audiobooks by email, on physical media, or by any other channel.

The Service is intended for narrating text you have written or that you otherwise have the rights to use. It is not a general-purpose voice-cloning or impersonation tool.

Accounts

You sign in with your email address and a one-time code sent to that address. You are responsible for keeping access to your email account secure and for all activity that occurs under your account. Notify us promptly if you believe your account has been accessed without your authorisation. We may refuse, suspend, or terminate accounts at our discretion where required to protect the Service or other users, or to comply with the law.

Credits and payment

Credits are prepaid and are purchased in advance in the currency you select at checkout — USD, EUR, GBP, KZT, AZN, JPY, TRY, MAD, QAR, BHD or LKR. A single purchase can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (US dollars included). Credits are a unit of access to the Service; they have no cash value, do not constitute electronic money or a deposit, and are non-transferable between accounts. Prices are shown on the Pricing page and at checkout and are identical in both places. Credits are consumed when narration is generated. Please see the Payment Policy and Refund Policy for further detail on billing, invoices, and refunds. If a narration render fails or is cancelled, for any reason, including a provider's content filter rejecting it, the credits charged for it are returned to your balance automatically.

Acceptable use

You agree to use the Service lawfully and responsibly. In particular, you must not use the Service to:

  • Generate narration from text you do not own or have the rights to narrate.
  • Create unlawful, defamatory, harassing, hateful, or threatening content.
  • Infringe the intellectual-property, privacy, or publicity rights of any person.
  • Impersonate any real individual or imply that a real person endorsed or recorded the audio.
  • Produce sexual content involving minors or any content that sexualises minors.
  • Generate content intended to deceive, including fraudulent, scam, or disinformation material.
  • Attempt to clone or imitate a specific person's voice without their explicit consent.
  • Circumvent usage limits, credit accounting, or any security or moderation measure.
  • Reverse engineer, scrape, or place automated load on the Service beyond normal use.

We may remove content, refuse generation requests, and suspend or terminate accounts that breach this section. Where we believe content is unlawful, we may report it to the relevant authorities.

Your content and license

You retain ownership of the manuscript text you submit. We claim no ownership of the audio you generate from text you have the rights to use: subject to these Terms and applicable law, you may use it for any lawful purpose, including publishing and selling it. You grant us a limited licence to process, transmit, store, and host your text and generated audio solely to operate and improve the Service, to deliver your audio to you, and to comply with the law. You are solely responsible for the content you submit and for how you use the audio you generate, including making sure you hold the rights to the text you narrate.

Third-party AI and TTS models

Narration is produced by third-party AI TTS providers that we integrate through our generation pipeline. Your manuscript text is transmitted to the selected provider to produce audio. These providers may apply their own usage policies and content filters, and a generation request may be rejected or fail for reasons outside our control. We do not guarantee that any particular voice, model, or feature will remain available, and we may substitute or retire models over time.

Availability

The Service is provided on an "as is" and "as available" basis. We work to keep it available and performing well, but we do not guarantee uninterrupted, error-free, or secure access. We may modify, suspend, or discontinue all or part of the Service, including individual voices or quality lanes, with or without notice.

Disclaimers

To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated narration may contain mispronunciations, artefacts, or inaccuracies, and you are responsible for reviewing audio before relying on or publishing it.

Liability

To the extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential losses, or for loss of profit, data, or goodwill. Nothing in these Terms limits any liability that cannot be limited under applicable law.

Termination

You may stop using the Service and delete your account at any time from Settings. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or its users. On termination, your right to use the Service ends; sections that by their nature should survive termination will continue to apply.

Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Complaints

If something has gone wrong, email help@voicecraft.space from the address on your account and tell us what happened. We will reply and tell you what we can do about it.

If you are not satisfied with our answer, you can take the matter further. Consumers in Ireland can contact the Competition and Consumer Protection Commission (CCPC) at ccpc.ie, which runs the national consumer helpline. Consumers resident in another EU or EEA country, Norway or Iceland can contact the European Consumer Centre network, which handles cross-border complaints against traders established in another member state; the Irish office is at eccireland.ie. Using either route does not affect your right to bring a claim in court.

Governing law

These Terms are governed by the laws of Ireland, without regard to conflict-of-law rules. The courts of Ireland will have jurisdiction over any dispute, subject to any mandatory consumer protections available to you.

Contact

Questions about these Terms? Email help@voicecraft.space.