Privacy Policy

Last updated: June 2026

Bruo Systems Limited, 2c Grangegorman Lower, Smithfield, Dublin, Ireland (Reg. 765033) ("we", "us", "our") operates VoiceCraft and respects your privacy. This policy explains what personal data we collect when you use the Service, why we collect it, how we use and share it, and the rights you have. VoiceCraft is a prepaid-credit service that generates narrated audiobook audio from manuscript text using third-party AI text-to-speech models.

What we collect

We collect the following categories of data:

• Your email address, which you use to sign in and which we use to send one-time codes.
• Your credit balance, purchase history, and the invoices generated for your purchases.
• The manuscript text you paste or upload, which we process to generate narration.
• The audio we generate from your text, which we host so you can play and download it.
• Configuration choices such as the narrator voice and quality lane you select.
• Basic technical and log data needed to operate the Service, such as timestamps, request and error logs, and limited device or browser information.

We do not ask for and do not need special-category data. Please do not submit manuscript text that contains sensitive personal information unless you have a lawful basis to process it.

How we use it

We use this data to authenticate you, operate and deliver the Service, generate and host your narration, process credit purchases and issue invoices, provide support, maintain security, prevent abuse and fraud, and comply with our legal obligations. We do not sell your data and we do not use your manuscript text or generated audio to advertise to you.

Legal bases

Where the GDPR applies, we rely on the following legal bases: performance of our contract with you (to provide the Service and process purchases); our legitimate interests (to operate the Service securely, prevent abuse, and improve reliability), balanced against your rights; your consent (for non-essential cookies); and compliance with legal obligations (such as keeping accounting records for invoices).

Subprocessors

We use a small number of trusted subprocessors who process data only on our instructions and only as needed to provide the Service:

• AI text-to-speech providers, which receive your manuscript text to generate narration.
• A storage and hosting provider, which stores your generated audio and serves the application.
• A payment provider, which processes card payments; we never see or store your full card details.
• An email provider, which delivers your one-time sign-in codes.

Retention

We keep your account data and generated audio while your account is active. Manuscript text is retained as needed to provide and re-render your narration. Invoices and related billing records are kept for as long as required by applicable accounting and tax law. When you delete your account, we delete or anonymise your personal data, except where we must retain certain records to meet legal obligations.

Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Delete your personal data and account.
• Export your data in a portable format.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

You can delete your account at any time from Settings, which removes your personal data as described above.

International transfers

Some subprocessors may process data outside your country or the European Economic Area. Where this happens, we rely on appropriate safeguards, such as European Commission adequacy decisions or standard contractual clauses, to protect your data.

Security

We use reasonable technical and organisational measures to protect your data, including encryption in transit, access controls, and append-only credit accounting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

The Service is not directed to children and is intended for users who are at least 18 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you.

Contact

Email help@voicecraft.space for any privacy request or question.