Refund Policy
Last updated: 06.10.2026
This Refund Policy explains when and how you can obtain a refund on VoiceCraft, operated by Bruo Systems Limited, 2c Grangegorman Lower, Smithfield, Dublin, Ireland (Reg. 765033). It should be read together with our Terms of Service, Payment Policy, and Cancellation Policy. Nothing in this policy limits any statutory consumer rights you may have under EU law.
Failed renders
If a narration render fails, the credits reserved for that render are returned to your balance automatically. You do not need to contact us for failed-render refunds. Because credit accounting is append-only, a failed generation is reconciled by crediting your balance back, so you are never charged credits for audio you did not receive.
Mispronunciations and quality
AI-generated narration may occasionally contain mispronunciations, artefacts, or pacing you did not expect. A render that completes successfully has consumed credits even if you would have narrated the passage differently. We are not able to refund successfully completed renders on the basis of subjective preference, but you are welcome to adjust your text or narrator and generate again. If you believe a completed render reflects a genuine fault in the Service rather than a model limitation, contact us and we will review it.
Unused credits and your right of withdrawal
If you are a consumer in the EU or EEA, you have 14 days from the date of purchase to withdraw from a credit purchase, without giving a reason.
Credits are digital content, and they are added to your balance as soon as your payment clears. Because that supply begins before the 14 days are up, we ask you to confirm two things before you pay, as a single tick you cannot complete the purchase without: that you want your credits made available immediately, and that you understand you lose the right of withdrawal once you begin using them.
What that means in practice:
- None of the credits used. Within the 14 days you can withdraw from the purchase and we refund it in full.
- You have begun using the credits. The right of withdrawal has ended for that purchase, because supply of the digital content began at your request, with your prior express consent and acknowledgment.
- More than 14 days after the purchase. The right of withdrawal no longer applies, whether or not the credits were used.
Your statutory rights in respect of a faulty or misdescribed service are separate from the right of withdrawal and are not affected by any of the above.
How to request
To request a refund, email help@voicecraft.space from the email address associated with your account, and tell us which purchase the request relates to. We may ask for the invoice number to locate the purchase. If you are not satisfied with our answer, the Complaints section of our Terms of Service sets out where you can take a consumer complaint next — the Competition and Consumer Protection Commission (ccpc.ie) in Ireland, or the European Consumer Centre network (eccireland.ie) for a cross-border complaint.
Method and timing
Approved refunds are returned to the original card used for the purchase, in the currency you paid in. We do not issue refunds by cash, transfer, or any other method. Once a refund is approved, it may take several business days to appear on your statement, depending on your card issuer.
Changes to this policy
We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above. Changes do not affect refund rights that have already accrued on a purchase.
Contact
Email help@voicecraft.space for any refund request or question.