Payment Policy
Last updated: 06.10.2026
This Payment Policy explains how payments work on VoiceCraft, operated by Bruo Systems Limited, 2c Grangegorman Lower, Smithfield, Dublin, Ireland (Reg. 765033). It should be read together with our Terms of Service, Refund Policy, and Cancellation Policy.
Credits
VoiceCraft is pay-as-you-go. You buy credits in advance, in the currency you select at checkout — USD, EUR, GBP, KZT, AZN, JPY, TRY, MAD, QAR, BHD or LKR — and credits are consumed when you generate audiobook narration. The number of credits a generation consumes depends on the length of the manuscript text and the quality lane you choose. Credits are a unit of access to the Service; they have no cash value and do not constitute electronic money or a deposit.
Prices
Prices for credit packs are shown on the Pricing page and again at checkout, and are identical in both places. Prices are shown in the currency you select at checkout — USD, EUR, GBP, KZT, AZN, JPY, TRY, MAD, QAR, BHD or LKR. We may change pack pricing from time to time, but a change will not affect credits you have already purchased.
Instead of a pack you can buy a custom top-up of any amount from €1.00 to €20,000.00 in one purchase, in the currency you have selected: any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (US dollars included). Rates come from an exchange-rate data provider and are refreshed every 24 hours, and the maximum is rounded down to a round figure so it never exceeds €20,000. Every accepted amount buys at least one credit.
Cards and payment provider
We accept Visa and Mastercard. Card payments are processed by our payment provider. Your card details pass through our server only to be sent, encrypted, to the payment provider, and we never store your card number or security code. By paying, you authorise us, through our payment provider, to charge the amount shown at checkout.
We do not accept payments with a billing address in Russia, Belarus, Iran, North Korea, Syria or Cuba; these countries cannot be selected at checkout, and a payment that names one of them is refused before your card is charged.
Currency conversion
Prices are shown and charged in the currency you select at checkout — USD, EUR, GBP, KZT, AZN, JPY, TRY, MAD, QAR, BHD or LKR — and the amount shown at checkout is exactly the amount charged. Prices in other currencies are converted at the day's exchange rates, refreshed every 24 hours; the same rates set the price you see and the amount you are charged. If your card is issued in a different currency, your bank or card issuer may apply its own conversion rate and fees, which are outside our control.
When you are charged
You are charged at the time you confirm a credit-pack purchase. Credits are added to your balance once the payment is confirmed by the payment provider. Purchases are recorded against your account so your balance always reflects the sum of your purchases and usage.
Receipts and invoices
Every successful purchase generates an invoice that you can view and download from the Invoices area of your account. Invoices show the pack purchased, the amount, the currency, and the date of issue.
Failed and declined payments
If a payment fails or is declined, no credits are added to your balance and the purchase does not complete. You will not be charged for a failed purchase, and you can try again at any time. Payment webhooks are processed idempotently, so a given payment is only ever credited once even if your provider notifies us more than once.
Security and fraud
We may take steps to detect and prevent fraudulent or unauthorised payments, including declining or reversing suspicious transactions. If you believe a payment was made without your authorisation, contact us promptly.
Changes to this policy
We may update this Payment Policy from time to time. When we make material changes, we will update the "Last updated" date above.
Contact
Email help@voicecraft.space for any billing or payment question.